In a filing with the CRTC, which was made public on Friday, Rogers stated that their outage on July 8th carried impacts throughout the country, and had a direct impact on their customers in Saskatchewan when it comes to public alerts.
The filing detailed answers to questions from the Canadian Radio-Telecommunications Commission in regards to the outage.
Rogers stated that the only province to have their public alert system impacted was in Saskatchewan, where any wireless devices connected to the Rogers wireless network would not have received up to four emergency alerts. One of those alerts was from the RCMP concerning a dangerous person. The other three were tornado warning alerts for parts of Saskatchewan.
There were no other alerts impacted in the province during the Rogers outage.
Impacts to the 911 system were also released, however, the numbers were redacted in the public version of the report.
On July 8th, an outage that affected Rogers wireless, internet, landline telephone and cable customers started in the early morning. The outage lasted for hours, and impacted not just Rogers customers, but also impacted Interac, meaning millions of people were unable to make payments by debit card, or make online purchases, throughout the country.
Rogers has committed to providing a five-day credit to their customers for the inconvenience.